Contact Us

Get in touch with us

London

328 Queensberry Street, North Melbourne VIC 3051, Australia.

+(1) 123 456 7890

[email protected]

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New York

328 Queensberry Street, North Melbourne VIC 3051, Australia.

+(1) 123 456 7890

[email protected]

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Milan

328 Queensberry Street, North Melbourne VIC 3051, Australia.

+(1) 123 456 7890

[email protected]

Open Google Map

Contact Form

Connect with a member of our support team

Have a question or comment about us? We love hearing from you! Complete the form and a member of our Customer Care team will get back to you soon.

Your Customer Care team is just a phone call away at 212-343-7012. Monday – Saturday, 9AM-5PM EST.

What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order.

Can I expedite my shipping?

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

My discount code is not working, what do I do?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order.

Where are your products shipped from?

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

Can I expedite my shipping?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email?
Click here to check the status of your order.

How long will it take me to get my order?

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

How can I pay for my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email? Click here to check the status of your order.

Can I cancel or change my order?

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

What do I do if my order is damaged?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email?
Click here to check the status of your order.

I received the wrong goods, what do I do?

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

Free Shipping

Free standard shipping available from Shofi on USA orders of over $49.

Exchanges & Returns

Exchange the item for another size within a 60 day period.

24/7 Free Support

We’re here 24 hours a day, every day of the week, including holidays.

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